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Back in the game; the awards game with KANO…?

Tags: awardsCustomer SatisfactionKanoNPSStrategy

When we started the business in 2007 we hit the research scene, all guns blazing and had a fabulous first year.  Moving from ownership by a B2B publishing house to a Communications group gave us some great new perspectives and took us to the dizzy heights of being a finalist in the Market Research Society’s Best New Agency category.

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Many thanks for getting this to us so quickly! We hadn’t anticipated the results until July (3 weeks later than this) so this is a pleasant turn of events.

The bullet point summary is immensely helpful – thank you so much for this.

I’ve worked with RedShift extensively back when I was in the UK and am pleased you’re now in the US as have always had a good experience with your firm.

PR Consultant  Hotwire PR 

Redshift’s Red Hot Tip

Questionnaire Design:

Keep the number of questions to a minimum to ensure highest possible data quality