Blog Archives

Proof points of good market research and relevant insights

Tags: Case Studygood market researchhow we can helpmarket research outcomesRelaunch

Given the nature of our business, with client confidentiality being key, it’s often very difficult to prove the impact of our work and the changes our clients have made as a result of our engagement.  The fact that all our work is bespoke can make it even more difficult to offer typical examples of outcomes.

So we were delighted to read a series of articles in the press recently with our name in them. They were big announcements, citing the value of our contribution to key decisions. Yes, stuff in the press proclaiming our worth…!  OK, I might be getting a bit carried away here, but from a personal satisfaction point of view its great to get feedback on what people have done with our insights and advice, let alone stating that they have made significant changes based upon them.

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Cultural issues with international B2B customer satisfaction interviewing

Tags: ArticleCase StudyDiscussion PaperGuideMarket Research IssuesMarket Research TechniqueMarket Research Trends

Having spent many years of conducting research across the world, in myriad product categories, target audiences and types of research I’ve learnt a lot about how cultural issues impact customer satisfaction interviewing.

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After conducting our second annual customer survey with Redshift they were instrumental in delivering the feedback workshops, leading discussions which enabled us to build on the findings and tease out the information necessary to inform the development of both the product itself, along with evidence to help identify best (and worst) practices to using the system.

We came away armed with plenty of ideas on case studies and the kind of messages need for internal publicity campaigns, that could both highlight the benefits of the system and encourage local improvements in approaches to using the system.
Redshift’s facilitation of the session was both invaluable on the day and for reaching agreement on key points to take forward.

Stakeholder, Engagement and Communications Manager  Home Office Technology 

Redshift’s Red Hot Tip

Questionnaire Design:

Keep the number of questions to a minimum to ensure highest possible data quality