Quality

At Redshift Research we take quality very seriously – this, along with our experience and expertise, is what keeps our clients coming back time and time again.

As a respected market research company, we only utilise fully trained interviewers and are accredited as members of the MRS Company Partner Scheme. But we don’t stop there. Everything we do is defined by best practice.

By applying the highest quality standards and personal commitment we make sure our clients are always completely satisfied with our services.

We’re proud of our 85% client retention rate, and it goes without saying that when you bring your projects to us, we never fail to deliver on time, to budget, and with full confidentiality as a given.

Redshift Research also has stringent online panel quality procedures to give our clients full peace of mind – view our Quality Assurance Policy.

MRS Company Partner

We are ready to help you

The insight we obtained and the resulting actions we defined will deliver enormous benefits to the business in both the short and longer term and so I’m extremely grateful to you both for your help.

The client care team are equally enthusiastic about the other meeting actions and we’ve started building and adapting processes to deliver them. It’ll be really interesting to see if the results from the next few surveys start to demonstrate the effectiveness of these new initiatives. Knowing future surveys will happen will help us to keep up the momentum for change and improvement.

It takes a leap of confidence to commission such research for a small business like ours but we’re so glad we did. The initial results, supported by your continued consultation have given us a decisive action plan that we are now certain will deliver tangible improvements in customer satisfaction as well as our revenues and profits. It really is a no-brainer!

Director of Marketing & HR  ArtiCAD Ltd 

Redshift’s Red Hot Tip

Questionnaire Design:

Keep the number of questions to a minimum to ensure highest possible data quality